Technical Communication 1

Student Turnitin FAQs

1. I have not used Turnitin before and I have deleted the original login email from Turnitin. What should I do?
2. I have used Turnitin before but have forgotten my password. What should I do?
3. I tried to access Turnitin using my ITSC email login but got error messages. Why?
4. Can I submit multiple copies?
5. How long does it take to generate the Originality Report?
6. How do I view the Originality Report for my assignment?
7. What does the color code system of Turnitin indicate?
8. I cannot submit my late assignment via Turnitin. What should I do?

Please talk to your teacher, who will re-send the login email to you.

2. I have used Turnitin before but have forgotten my password.  What should I do?

You should:

• Visit the Turnitin homepage.
• Click on Log in on the top menu bar.
• Then click on Reset password.
• Key in your email address and your last name to retrieve the password. (Please use your full
  ITSC email address.)

(If your full name is “Chan Kwok Wai David”, key in “Chan” for the last name. If that does not work, try “Kwok Wai David” instead.)

3. I tried to access Turnitin using my ITSC email login but got error messages. Why?

We use the student list provided by ITSC to register the students on Turnitin, and most of the time, you are registered with your @connect.ust.hk email account. Thus, your record with Turnitin might look like this:

Chun Ho WONG…………………………………………………………….1234567890………dewo@connect.ust.hk

In other words, the first name is given first, and the last name is given in capital letters.

You have to login using the correct email account to access his/her account. If there is a need to reset the password, you will also have to give the first name and last name in the correct format to be identified by the system.

You are allowed to submit as many versions as you want up until the deadline. Each version will
overwrite the previous one.

In general, the Originality Report for an assignment will be  generated within ten minutes. However,
the reports for resubmissions can take  up to 24 hours to generate. The speeds are likely to vary
depending on internet traffic.

• Log in to Turnitin.
• Click on Class name.
• To the right of the assignment name, click on the Originality report icon.

7. What does the color code system of Turnitin indicate?

The color code system indicates a high or low percentage of matching text:

8. I cannot submit my late assignment via Turnitin. What should I do?

Students cannot submit assignments past the assignment due date. Please email your
assignment to your teacher as soon as possible and request that it be uploaded for you. Late
submissions will be penalized.